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ISO 9001:2008 - Management System

 

Is your organization striving for excellence and improve profitability, whether that means increasing market share, driving costs down, reducing waste, managing risk more effectively, improving customer satisfaction or by adopting lean manufacturing process. A quality management system gives your business the framework and flexibility to monitor and improve performance within the organisation.

ISO 9001 is by far the world’s most established quality management system framework and sets the standard not only for quality management system, but management systems in general.

ISO 9001 is an international quality certification that defines the minimum requirements for a company's Quality Management System (QMS). A company's QMS comprises of a quality manual, policies, procedures, processes and other requirements that ensure customer requirements are met with consistency resulting in customer satisfaction. Some of the areas of ISO 9001 Scope include:

  • Customer contracts & satisfaction
  • Employee competency and training
  • Design and development of products and service
  • Production and delivery of products and services
  • Selection and managing of suppliers
  • Management responsibility
  • Internal quality audits
  • Monitoring and measuring
  • Continual improvement
  • Corrective and preventive action
  • Focuses on customer satisfaction

For a Business to receive ISO 9001 certification a company must implement the requirements of ISO 9001 QMS processes and controls in place, monitor the performance of its processes and demonstrate continual improvement. Most organisations adopt the services of an experienced consulting company to assist with the implementation of ISO 9001 QMS. Once the QMS is in place, the services of a third party registrar (or certification body) shall audit the organisation for compliant to ISO 9001 requirements.

Who can implement ISO 9001 QMS?

ISO 9001 QMS is suitable for any organization looking to improve the way it is operated and managed their processes, regardless of the size or sector. However, the best returns for investment come from those companies that are prepared to implement it throughout their organization rather than at particular area, sites, departments or divisions.

In addition, ISO 9001 is designed to be compatible with other management systems such as; ISO 14001 Environment, ISO/TS 16949 Automotive, and AS/NZS 4801 Occupational Health and Safety, These standards can be integrated seamlessly through Integrated Management. They share many principles so choosing an integrated management systems, it can offer the business excellent value for money.

How can we help your business?

Quality Consulting Group can provide you with the information and resources your organisation needs to maintain a competitive edge and continually improve your Management Systems such as